Shipping Info and FAQs

Your Security

All online purchases with 101 Nutrition take place in a secure environment utilising the latest security technology. Online orders are processed using the secure Hosted Payment page solution from DPS. Your card is authorized and debited in real time, in an SSL secure environment.

DPS is committed to protecting the security of your data and uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. The personal information you provide is stored in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.

View the DPS privacy policy here.

If you wish to know more or merely have a query about the item please email us.

101 Nutrition has a '30-day no questions asked' returns policy on all non-sale items sold via this website. The 30-day period begins from the date of purchase. Items returned within this period can either be exchanged or credited. An item can be exchanged for any product of the same value or used as a credit towards an item of higher value. If an item is exchanged for an item of a lesser value a credit will be given. Credits will only be given to the same credit card or account as the items were originally charged. Freight charges are not creditable. It is the customer’s responsibility to freight the item(s) back to 101 Nutrition. A credit will only be given, or replacement items sent on the safe arrival of the items to 101 Nutrition. The item(s) must be returned in new condition with all original packaging and labeling. The item(s) remain the property of the purchaser until returned to 101 Nutrition. A freight charge will apply for the shipment of any new item(s) to the customer.
We'll give you a quote prior to dispatch.

Please notify us prior to returning item(s) so we can discuss the options for both the product that you wish to replace and the freight charges that may apply.

Returns Process

All returned items should be returned using appropriate packaging to ensure safe transit of the product(s).

Please Include a copy of your order confirmation, highlighting which product(s) are being returned and the reason for return.

Keep a record of your shipment until you have received your replacement, credit or refund. The Consumer Guarantee Act and Fair Trading Act provides the basis for our returns policy, For a product to be returned under this policy, that product must be in a resalable condition unless faulty or otherwise defective

The information herein on our website is general information provided for educational purposes only and is not a substitute for professional care. It is not intended nor should it be used to diagnose, treat, cure or prevent any disease. Persons who have or suspect they may have an illness or medical condition should seek the guidance of a qualified health professional.

Disclaimer and Privacy Policy

The authors and Nutrition 101 Ltd accept no responsibility for the accuracy or misuse of the content herein. All rights reserved. All content in this website remains the property of  Nutrition 101 Ltd. New Zealand. Individuals may print or copy (without alteration) selected portions of the website for private use only. Permission to use, copy or distribute this information in any form, in whole or in part for commercial or mass reproduction purposes must be sought from  Nutrition 101 Ltd. The information herein is continually being updated and is subject to change without notice and should never be relied on as the basis for doing or failing to do something.

Privacy Policy

Any information provided to or collected by  Nutrition 101 Ltd will not be used or disclosed to any third party without your consent. Exceptions may include the requirement of disclosure by law. to protect the rights of an individual’s health and safety or 101 Nutrition.
Our commitment to being a leading provider of health services means that our business will continue to evolve as we introduce new services and features to our website and our business processes. From time to time, our policies will be reviewed and may be revised.  Nutrition 101 Ltd reserves the right to change our privacy policy at any time